Privacy policy
Privacy Policy
Last updated: April 21, 2025
This Privacy Policy describes how That Gig ("we", "us", "our") collects, uses, and discloses your personal information when you visit, make a purchase from, or interact with www.thatgig.co.uk (the "Site"). It also explains your rights under applicable privacy laws including the UK GDPR, EU GDPR, and other relevant data protection laws.
1. Changes to This Policy
We may update this Privacy Policy periodically to reflect legal, technical, or operational changes. Any updates will be posted on this page with a revised "Last Updated" date. You should review this page regularly to stay informed.
2. What Information We Collect
| Category | Examples | Purpose |
|---|---|---|
| Identifiers | Name, address, email, phone number | To process orders and contact you |
| Account Details | Username, password, security answers | To manage your account |
| Order Information | Products purchased, shipping info, payment method (last 4 digits only) | To fulfil orders and manage returns |
| Usage Data | IP address, browser type, device data, interaction logs | To improve our website and tailor advertising |
| Support Information | Messages and attachments you send us | To respond to queries or complaints |
3. How We Use Your Information
- Order Fulfilment: Processing transactions, shipping, returns, and communications.
- Customer Service: Responding to enquiries and requests.
- Market Research: We analyse purchasing patterns to improve our product range and service quality.
- Advertising: We use data internally to tailor marketing through Google and social platforms. We do not sell or share personal data with third parties for their marketing purposes.
- Security: To detect and prevent fraud or misuse of our services.
4. Cookies and Tracking
We use cookies and tracking tools to operate and improve the Site, remember user preferences, and help us analyse traffic. Some cookies are set by Shopify and third-party services like Google Ads or Meta Ads.
To learn more or adjust your settings, see Shopify’s Cookie Policy: https://www.shopify.com/legal/cookies.
5. Who We Share Your Data With
We only share your personal data when necessary and in accordance with this Policy:
- With Shopify, our e-commerce platform provider
- With payment processors (e.g. Shopify Payments)
- With shipping and logistics providers to dispatch your order
- With advertising platforms (e.g. Google, Facebook) – only for our own ads, not for resale or external sharing
We do not sell or share your data for profiling or third-party marketing.
6. Your Rights
| Your Right | Description |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Correction | Request we update incorrect or incomplete data |
| Deletion | Request erasure of your personal data, subject to legal exceptions |
| Opt-Out | Opt out of personalised advertising or email marketing at any time |
| Portability | Request a copy of your data in a portable format |
| Withdraw Consent | Where consent is required, you may withdraw it anytime |
To exercise any of the above rights, email us at hello@thatgig.co.uk. We may request verification of your identity before processing your request.
7. International Data Transfers
If you are located outside the United Kingdom, your data may be transferred to, stored in, and processed in the UK or other jurisdictions. Where required, we rely on lawful mechanisms such as the UK International Data Transfer Agreement or Standard Contractual Clauses to safeguard international transfers.
8. Data Retention
We retain your data only as long as necessary to fulfil the purposes outlined in this policy unless otherwise required by law. For example, order records are kept for tax and audit purposes.
9. Children’s Privacy
We do not knowingly collect data from children under 16. If you believe your child has provided personal information, please contact us immediately to have it removed.
10. Security
We implement appropriate technical and organisational measures to protect your data. However, no system is 100% secure, and we cannot guarantee complete protection against unauthorised access.
11. Complaints
If you have concerns about how your data is handled, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.
12. Contact
If you have questions, requests, or concerns regarding this Privacy Policy, contact us at:
Email: hello@thatgig.co.uk
Post: That Gig, Unit A, 82 James Carter Road, Mildenhall, Bury Saint Edmunds, ENG, IP28 7DE, United Kingdom