Shipping policy
Shipping Policy
At That Gig, we’re dedicated to shipping your posters, mugs, and memorabilia efficiently and securely. Whether you're in the UK, Europe, or worldwide, here’s how we process, price, and deliver your orders.
Dispatch & Processing Times
- Standard Dispatch: We dispatch orders within 1–2 working days after confirmation.
- Peak Periods: Dispatch may take up to 7 working days during high-volume times (e.g. product launches or sales).
- Working Days: Monday to Friday (excluding UK public holidays).
UK Shipping Options
| Service | Delivery Time | Cost |
|---|---|---|
| Standard Delivery (fully tracked) | 5–7 working days | £2.95 |
| Free Standard Delivery (fully tracked) | 5–7 working days | Free on orders over £45 |
| Royal Mail Priority (tracked) | 2–4 working days | £5.95 |
Christmas & Peak Season Delivery
During peak festive seasons such as Christmas, we offer a special Guaranteed Christmas Eve Delivery option:
- Price: £11.95
- Delivery Date: Guaranteed by 24th December (Christmas Eve)
This premium service ensures your gifts arrive just in time – even with last-minute shopping!
International Shipping Zones & Rates
United States – printed & shipped in the USA
Orders to the US are printed and shipped from within the United States, so there are no import duties or customs fees. Prices and shipping are charged in US dollars at checkout.
| Service | Delivery Time (incl. printing) | Cost |
|---|---|---|
| USPS Ground Advantage | 6–8 business days | Low flat rate – FREE on larger orders (shown at checkout) |
| USPS Priority Mail | 5–6 business days | Shown at checkout |
European Union
Prices and shipping are charged in your local currency at checkout.
| Service | Delivery Time | Cost |
|---|---|---|
| Standard International | 2–11 business days | £4.95 |
| Express International | 2–7 business days | £8.95 |
Canada, UAE, Switzerland & More
| Service | Delivery Time | Cost |
|---|---|---|
| Economy International | Varies | £9.45 |
| Express International | 2–11 business days | £14.95 |
Oceania – Australia & New Zealand
| Service | Delivery Time | Cost |
|---|---|---|
| International Economy | 8–12 business days | £10.95 |
| Express Tracked | 4–7 business days | £14.95 |
Tracking Your Order
Once your order ships, you’ll receive a tracking number by email. You can track your parcel via Royal Mail or the designated courier’s tracking page.
Customs, Duties & Taxes
US orders are printed and shipped within the United States, so no customs duties or import fees apply. Other international customers are responsible for any customs duties, taxes, or import fees. These charges are not included in our prices and may vary by country.
Policy Changes
This Shipping Policy may be updated from time to time. Any changes will be posted here, so we recommend checking this page before ordering.
Contact Us
Have a shipping question? Email us anytime at hello@thatgig.co.uk – we're happy to help.