Refund policy
Return & Refund Policy – UK, USA & Canada
We want you to feel confident shopping with That Gig. Below you’ll find our updated return and refund policy covering the UK, USA, and Canada.
Overview Table
| Region | Return Window | Eligible Items | Who Pays Return Postage? | Refund / Exchange |
|---|---|---|---|---|
| UK | 90 Days | Unused, original packaging | Buyer (unless defective/wrong item) | Refund or Replacement |
| USA / Canada | 30 Days | Unused, original packaging | Buyer (unless defective/wrong item) | Refund-first option on valid claims |
| EU | 14 Days | Unused, original packaging Excludes custom items |
Buyer | Refund (as per EU law) |
UK Customers – 90-Day Return Guarantee
You have 90 days from the date of receipt to request a return. Items must be:
- Unworn or unused
- In original packaging
- Accompanied by proof of purchase
Email hello@thatgig.co.uk to start your return. Items sent back without approval will not be accepted.
Return postage is covered by the buyer unless the item was defective or sent in error.
USA & 🇨🇦 Canada Customers – 30-Day Returns
USA and Canada customers have 30 days from delivery to request a return.
We know international returns can be costly. If your item is damaged or incorrect, we offer:
- Refund-first options with photo proof
- No need to return for low-cost items or printing errors
All other non-defective returns must be shipped at the buyer’s cost.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If the item is:
- Damaged
- Incorrect
- Has printing defects
Email us within 24 hours of delivery with photos. We’ll replace or refund the item, and cover return shipping if needed.
❌ Non-Returnable Items
- Custom/personalised items (e.g. requested setlists)
- Gift cards
- Sale/clearance stock
Exchanges
We do not offer direct exchanges. Instead, please:
- Return your item (if eligible)
- Place a new order
EU Customers – 14-Day Cooling-Off Period
If you’re in the EU, you may cancel your order within 14 days of delivery, excluding personalised/custom items. Return shipping is the responsibility of the buyer.
Refunds
Once your return is received and approved, a refund will be processed to your original payment method within 10 business days.
If your refund hasn't arrived within 15 business days, please contact us at hello@thatgig.co.uk.
🤝 We're Here to Help
Have questions? Need help with a return? Our team is happy to assist. Reach out at hello@thatgig.co.uk.