Terms of service

Terms and Conditions

Last updated: 24 April 2026

This website is operated by That Gig. Throughout the site, the terms “we”, “us” and “our” refer to That Gig. That Gig offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including any additional terms, conditions and policies referenced herein and/or available by hyperlink.

These Terms apply to all users of the site, including without limitation browsers, customers, merchants, vendors and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you must not access the website or use any services.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or that you are the age of majority in your jurisdiction and you have given us your consent to allow any of your minor dependants to use this site.

You may not use our products for any illegal or unauthorised purpose. You must not, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright, trade mark, privacy, consumer protection and intellectual property laws.

You must not transmit any worms, viruses, malware, harmful code or code of a destructive nature.

A breach or violation of any of these Terms may result in immediate termination of your Services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your content, not including payment card information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, scrape, harvest or misuse any portion of the Service, use of the Service, access to the Service, product listings, images, text, design elements, website structure or any contact on the website through which the Service is provided, without our prior express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

Any reliance on the material on this site is at your own risk.

This site may contain historical information. Historical information is not current and is provided for your reference only.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site except where required by law.

You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service, or any part or content thereof, without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service, except where liability cannot be excluded under applicable law.

Section 5 - Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy and your statutory rights.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your device or monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time.

Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Nothing in these Terms affects your statutory consumer rights.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment card and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, shipping address or phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, distributors, bots, automated systems or parties acting in bad faith.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

Section 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without any endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools, except where liability cannot be excluded under applicable law.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.

We may also, in the future, offer new services and/or features through the website. Such new features and/or services shall also be subject to these Terms.

Section 8 - Third-Party Links

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us.

We are not responsible for examining or evaluating the content, accuracy, policies, security or practices of third-party websites. We do not warrant and will not have liability or responsibility for third-party materials, websites, products or services.

We are not liable for harm or damages related to the purchase or use of goods, services, resources, content or transactions made in connection with third-party websites, except where liability cannot be excluded under applicable law.

Please review carefully the third party’s policies and practices before engaging in any transaction.

Complaints, claims, concerns or questions regarding third-party products should be directed to the relevant third party.

Section 9 - User Comments, Feedback and Other Submissions

If, at our request, you send specific submissions, or without a request from us you send creative ideas, suggestions, proposals, plans, photographs, reviews, comments or other materials, whether online, by email, by postal mail, through social media or otherwise, you agree that we may use, edit, copy, publish, distribute, translate and otherwise use such submissions in any medium where lawful and appropriate.

We are and shall be under no obligation to maintain any submissions in confidence, pay compensation for any submissions or respond to any submissions.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, abusive, misleading, harmful, objectionable or in violation of any party’s intellectual property rights or these Terms.

You agree that your submissions will not violate any right of any third party, including copyright, trade mark, privacy, personality, publicity, confidentiality or other personal or proprietary rights.

You further agree that your submissions will not contain unlawful, abusive, obscene, misleading or harmful material, or contain any computer virus or malware that could affect the operation of the Service or any related website.

You may not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any submission.

You are solely responsible for any submissions you make and their accuracy. We take no responsibility and assume no liability for submissions posted by you or any third party, except where liability cannot be excluded under applicable law.

Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store and protect your personal information.

Section 11 - Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions. These may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability or other content.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including pricing information, except as required by law.

No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information has been modified or updated.

Section 12 - Prohibited Uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content:

For any unlawful purpose;
To solicit others to perform or participate in unlawful acts;
To violate any international, national, regional, provincial, state or local laws, regulations, rules or ordinances;
To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
To harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate;
To submit false or misleading information;
To upload or transmit viruses, malware or any type of malicious code;
To collect, track or misuse the personal information of others;
To spam, phish, pharm, pretext, spider, crawl, scrape, harvest, index or extract data;
For any obscene, abusive or immoral purpose;
To interfere with or circumvent the security features of the Service or any related website;
To use bots, scripts, proxies, VPNs or automated tools to access, monitor or extract information from the website without our prior written consent.

We reserve the right to terminate your use of the Service or any related website for violating any prohibited use.

Section 13 - Product Representation and Unofficial Merchandise Disclaimer

Unless expressly stated otherwise, all products sold by That Gig are unofficial products.

That Gig is not affiliated with, endorsed by, sponsored by, approved by or licensed by any artist, performer, band, record label, venue, event organiser, rights holder, brand, company or organisation referenced on this website unless explicitly stated otherwise.

Any reference to artists, performers, concerts, albums, songs, setlists, events, venues, dates or cultural works is used for descriptive, historical, informational or identification purposes only.

We do not claim ownership of any third-party trade marks, names, images, likenesses, logos, album artwork, song titles, event names or other third-party intellectual property. All such rights remain with their respective owners.

Section 14 - Intellectual Property Complaints and Takedown Procedure

We respect the intellectual property rights of others and take legitimate infringement concerns seriously.

If you believe that content or products on this website infringe your rights, you may submit a notice to us at:

Email: hello@thatgig.co.uk

Your notice should include:

Your full legal name and contact details;
The name of the rights holder you represent, if different from you;
Evidence that you own the relevant rights or are authorised to act on behalf of the rights holder;
The specific URL or URLs of the allegedly infringing content;
A clear description of the rights allegedly infringed;
A clear explanation of why you believe the content is infringing;
A statement that the information in your notice is accurate and submitted in good faith.

Upon receipt of a sufficiently detailed notice, we will review the matter and may remove, disable, modify or restrict access to the relevant content where appropriate.

We reserve the right to request further information where necessary to verify the identity, authority, ownership or legal basis of any claim.

Any removal, restriction, modification or other action taken by us in response to a complaint is made without admission of liability and without prejudice to our rights, remedies and defences.

We reserve the right to reject or take no action in relation to notices that are incomplete, misleading, abusive, unverifiable, submitted in bad faith or unsupported by sufficient evidence.

Section 15 - Prohibition on Automated Access and Data Extraction

You may not, without our prior express written consent, access, index, scrape, crawl, spider, harvest, copy, extract, download, monitor or otherwise collect any content, data, images, product information, pricing, metadata or other materials from this website or domains associated with this website by automated or semi-automated means.

Prohibited tools and methods include, but are not limited to, bots, scrapers, crawlers, spiders, scripts, browser plugins, browser extensions, automated monitoring tools, data extraction software, VPNs, proxies, rotating IP addresses or any technology used to disguise, automate or scale access to the website.

You must not bypass, circumvent, disable, defeat or interfere with any technical measure we use to protect the website, including rate limits, IP blocking, CAPTCHA systems, bot detection, proxy detection, access controls or security systems.

Unauthorised access, circumvention of technical measures or misuse of computer systems may constitute a breach of these Terms and may also breach applicable law, including the Computer Misuse Act 1990.

We reserve the right to block, restrict, investigate or take legal action against any access that we reasonably believe breaches this section.

When assessing any claim, complaint, communication or evidence submitted to us, we reserve the right to consider the method by which information was obtained and may request further verification where we reasonably believe that information was obtained in breach of these Terms, through circumvention of technical measures or by unauthorised automated access.

Section 16 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk.

The Service and all products and services delivered to you through the Service are, except as expressly stated by us or required by law, provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied.

To the fullest extent permitted by law, That Gig, our owners, directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors shall not be liable for any direct, indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages, whether based in contract, tort, negligence, strict liability or otherwise, arising from your use of the Service or any products procured using the Service.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted under applicable law, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of statutory consumer rights.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.

Section 17 - Indemnification

You agree to indemnify, defend and hold harmless That Gig and our owners, officers, employees, affiliates, partners, agents, contractors, licensors, service providers, subcontractors, suppliers and interns from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of:

Your breach of these Terms;
Your breach of any documents incorporated by reference;
Your violation of any law;
Your violation of the rights of a third party;
Your misuse of the website or Service;
Any content, information or material you submit to us.

This section applies only to the extent permitted by applicable law.

Section 18 - Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of any remaining provisions.

Section 19 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services or any part thereof.

Section 20 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service.

These Terms supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including any prior versions of the Terms.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 21 - International Use and Territorial Limitation

This website is operated from the United Kingdom.

We make no representation that the website, its content, products or services are appropriate or available for use in jurisdictions outside the United Kingdom.

Access to this website from territories where its content, products or services are illegal or restricted is prohibited.

Users who access this website from outside the United Kingdom do so at their own initiative and are responsible for compliance with applicable local laws and regulations.

We reserve the right to limit, restrict or refuse access to the website, products or services in any jurisdiction at our discretion.

Section 22 - No Targeting of Foreign Jurisdictions

This website is not specifically directed at, marketed to or intended to solicit business from individuals or entities located in jurisdictions outside the United Kingdom where local laws may impose additional legal or regulatory requirements.

We do not actively target or direct marketing, advertising or sales activities toward any specific foreign jurisdiction, including but not limited to the United States or Canada.

Any purchase made from outside the United Kingdom is made on the initiative of the customer and not as a result of targeted commercial activity by us.

Section 23 - Cross-Border Legal Compliance

We do not represent or warrant that the content, products or services available through this website comply with the laws, regulations or legal requirements of any jurisdiction outside the United Kingdom.

It is the responsibility of users accessing the website from outside the United Kingdom to ensure compliance with all applicable local laws.

We shall not be liable for non-compliance with laws or regulations applicable in jurisdictions outside the United Kingdom where such compliance obligations arise solely from the user’s location, except where liability cannot be excluded under applicable law.

Section 24 - Platform and Third-Party Enforcement

We use third-party service providers, including but not limited to e-commerce platforms, payment processors, hosting providers, analytics providers and logistics partners, to operate this website and fulfil orders.

These third-party providers operate under their own terms, policies and legal obligations, which may be subject to laws and regulations outside the United Kingdom.

We are not responsible for actions taken by third-party providers in response to legal claims, regulatory requirements or policy enforcement, including but not limited to content removal, account suspension, payment holds or service restrictions.

Section 25 - Governing Law and Jurisdiction

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

To the fullest extent permitted by applicable law, any dispute, claim or cause of action arising out of or relating to your use of this website, our products or Services shall be brought exclusively in the courts of England and Wales.

You agree to submit to the exclusive jurisdiction of the courts of England and Wales and waive any objection to the exercise of jurisdiction by such courts, including on the grounds of inconvenient forum or otherwise.

Section 26 - Changes to Terms of Service

You can review the most current version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

Your continued use of or access to the website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

Section 27 - Contact Information

Questions about these Terms should be sent to us at: